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WHEN the ride-sharing
service providers Uber and Grabcar first surfaced in Malaysia, the idea of
being able to earn a sizeable income without investing in new vehicles caught
the imagination of many middle-income Malaysians.
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Uber made its debut in
Malaysia in January 2014 and is currently available in 12 cities, including
Langkawi, Alor Star and Miri, which were recent additions.
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Grabcar, previously
known as Grabtaxi in June 2012, launched Grabcar soon after in July 2014 and
boasts of 780,000 drivers operating in Southeast Asia.
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Less than three years
later, as the industry becomes more competitive, ride-sharing drivers are
finding that it is getting harder to earn a decent income.
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Mohamad Syahrin Abdul
Aziz from Setiawangsa, Kuala Lumpur, has been a full-time Uber and Grabcar
driver for the past two years and earns a monthly gross income, ranging from
RM3,000 to RM6,000.
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The father of three
said with the increasing number of ride-sharing drivers, rising cost of fuel
and the constant challenge of dealing with difficult passengers, he had to work
longer hours throughout the week to make enough to support his family.
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“I have three children
to feed. My eldest is taking her SPM this year, the youngest is UPSR and the
middle is in Form Two.
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“Nowadays, with so
many drivers, you need to work hard, because you have to fight with the other
drivers to get trips.”
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The rising cost of
petrol and toll has had an impact on earnings, too.
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Syahrin, who also
works as a part-time photographer, said: “If, for example, I get a request from
Kuala Lumpur to Malacca, it’s only RM250 or RM300 a trip. Imagine, your petrol
is already around RM100 and toll is RM50, so how can you survive?
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“With petrol prices
changing weekly, I only worry, because what if the petrol price increases?
These ride-sharing services won’t change their fare just to cater for higher
petrol price.”
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Syahrin also has his
share of bad passengers, who refused to pay and ran off after a trip, leaving
him to bear the entire cost of the ride.
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“I was cheated once.
The passengers gave me a RM100 note for change and when I said I didn’t have
any, they exited the vehicle on the pretext of getting change and never come
back,” he said, sighing.
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Uber and Grabcar
passengers can pay either by card or cash, while drivers are paid weekly via
bank transfers.
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For Zaiton Alwi, 56,
her Uber income is sufficient to support her and her husband, a pianist.
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“If you work hard, you
can earn and enjoy a good income. Like for me, I drive from 11am to 6pm and on
Fridays, when the male drivers go for prayers, I can earn more then,” she said.
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Lee Kah Hao has to weigh the pros
and cons of being a Uber driver. – The Malaysian Insight pic by Kamal Ariffin,
April 3, 2017.
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However, Zaiton
admitted that driving has its risks and apart from occasionally being “cheated”
by passengers, there are more reports of aggressive and angry taxi drivers
lately.
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“I’d been bullied by
the taxi drivers before. Once, a taxi driver threw a tennis ball-like object at
my car while I was picking up a passenger. My car wasn’t damaged but my
passenger was startled. I just ignored them and carried on driving.”
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While Zaiton is able
to take the threats in her stride, other drivers find it a risk that they are
not willing to take.
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Newlywed Lee Kah Hao
has only been working as a part-time Uber driver for a month and started out
eager and confident that he would be able to make enough side income to start a
family.
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He registered when he
decided that his work as a contractor for a telecommunications company, setting
up towers and offering door-to-door electronic repair services, was not enough
to support his family.
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“I heard from my
friend that an Uber driver can earn up to RM12,000 a month! I thought it was
quite hilarious, actually,” Lee told The Malaysian Insight.
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“Furthermore, Uber has
flexible timing and I can choose when to work, I can go online any time.”
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In his first month on
the job, Lee made RM1,200 gross, almost half the RM2,600 he earned in his day
job. The amount, he said, was more than enough to cover his household expenses,
such as toll charges, dining out and so on.
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However, while the
extra money and flexible time are attractions, the 32-year-old soon abandoned
the plan of being a full-time driver after weighing the dangers and risks.
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“There are risks
associated with this job (Uber driver). I’d just heard recently there was a
protest by taxi drivers.
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“The other day when I
picked up someone from an LRT station, I felt afraid that I’d get beaten up by
the taxi drivers waiting there.”
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As part of its
incentive scheme, Grabcar drivers are paid hourly if they fulfilled certain
criteria like acceptance rate, hours online and number of trips within their
core service areas. For Uber drivers, they need to go online and the app
will automatically highlight the region with higher fares. – April 3, 2017.