Why fear others when your own king will do you in like your leaders

Tour company that left pilgrims stranded could lose licence

Bernama | June 2, 2017

Deputy Tourism and Culture Minister Mas Ermieyati Samsudin says a notice to revoke the company’s licence will be sent with a 14-day appeal period.

KUALA LUMPUR: A company organising Umrah tours which left 147 pilgrims stranded at the Kuala Lumpur International Airport (KLIA) on May 8 due to negligence, faces the revocation of its operating licence.

Deputy Tourism and Culture Minister Mas Ermieyati Samsudin said the ministry would send a notice to revoke the company’s licence, with a 14-day appeal period.
“It is not reasonable when the excuse given (for the cancellation) is that the accommodation in Makkah was full as they (tour company) should have been aware that the month of Ramadan was a peak period.

“They should have taken early measures to make reservations and so on… this is a form of mistreating customers,” she said during a press conference held in conjunction with the ‘2017 Warna-Warni Aidilfitri’ promotion ceremony here, yesterday.

Mas Ermieyati also advised consumers to check the background of companies operating Umrah tours before purchasing their packages.

She told the affected pilgrims to lodge police reports so that legal action could be taken against the company.

Mas Ermieyati said the same Umrah company left 31 pilgrims stranded in Makkah for four days last year, and did not provide them with a return ticket to Malaysia.
She said, however, that the company was penalised for the incident, and paid a compound in February.